As a Customer Success Manager, you are responsible for developing customer relationships that promotes retention and loyalty. You will work closely with our customers to ensure that they are satisfied with the products that we offer and keep yourself regularly updated with their feedbacks to meet the required level of standard and enhancements our products.
You will also work closely with cross-functional teams of developers and architects both locally and international. You are required to improve the sales level of our products by helping prospective customers understand Mitsogo’s products and smoothen their overall business operations.
Roles and Responsibilities:
Attending/initiating initial sales calls and determining the customers business requirements.
Ability to create a good level of rapport with the customers by replying to their queries in a timely fashion.
Ability to continue the research on the customer issues to avoid future occurrences.
Provide prompt and accurate feedback to the customers.
Maintaining a clear record of prospective customers and a thorough understanding on competitors and industry trends in order to identify new marketing opportunities.
Take ownership of customer issues reported and see problems through to resolution.
Should be loyal and should always act as a first point of contact to the customers.
Regular Follow up with the Customers to convert them to a happy paying customers and ensure they are happy through out the journey.
Good To Have: